If Dorqa isn't right for you, request a refund within 14 days of your first paid subscription. Refunds are subject to the eligibility terms below.
If Dorqa isn't the right fit, you may request a refund within 14 calendar days of your first paid subscription transaction. Eligible refunds are processed in full to the original payment method.
Refunds are intended for genuine evaluation. Because every plan includes a free-forever tier and free tools to explore Dorqa before paying, refund requests are assessed for eligibility (see below), and requests from accounts that have already made substantial use of a paid plan, or that show signs of misuse, are reviewed individually and may be refunded in part or declined. Full eligibility and abuse terms are set out in our Terms of Service.
This policy applies to your initial paid subscription purchase. After the 14-day window, subscriptions renew automatically at the billing interval you selected (monthly or annual). You may cancel future renewals at any time through your account dashboard.
Contact us within 14 days of your first paid subscription using either of these methods:
Please include your account email and the approximate date of your subscription so we can locate your transaction. A short note on why Dorqa wasn't right for you helps us improve and helps us process your request.
To keep this guarantee fair and sustainable for a bootstrapped, self-funded product, refunds are offered for good-faith evaluation rather than as a way to use a paid plan and then reclaim payment. A request is normally eligible when:
Requests from accounts that have substantially used the Service during the window — for example, consuming a large share of monthly credits, running bulk exports or reports, or heavy API usage — are reviewed case by case and may be refunded in part or declined, at our reasonable discretion. Patterns such as repeated subscribe-use-refund cycles, or refunds requested across multiple accounts, are treated as abuse under our Acceptable Use terms. In all cases we assess requests reasonably and in good faith.
Once approved, refunds are initiated within 1–2 business days. Funds typically reach your account within 5–10 business days, depending on your bank and payment method.
Dorqa uses two payment processors depending on your location:
If you are a consumer (purchasing for personal, non-business use), you may have additional statutory rights under your local law:
Nothing in this policy limits your statutory consumer rights.
Dorqa subscriptions renew automatically at the end of each billing period (monthly or annual) unless cancelled. You can cancel renewals at any time through your account dashboard or by emailing support@dorqa.io.
Cancellation effect: When you cancel, your subscription remains active until the end of your current billing period. You retain full access until that date. No partial refunds are issued for unused time after the 14-day initial refund window has passed.
If you believe there is an issue with your transaction, please contact us at support@dorqa.io before initiating a chargeback with your bank or card issuer. We are committed to resolving genuine concerns quickly and fairly.
Initiating a chargeback without first attempting to resolve the issue with us may result in account suspension pending investigation, per our Terms of Service.
For international transactions processed by Paddle, applicable VAT, GST, sales tax, or similar consumption taxes may have been added at checkout. These are handled by Paddle as Merchant of Record. Tax refunds follow the same 14-day window. For details, see Paddle's refund policy.
For Indian transactions processed by Razorpay, applicable GST is collected and remitted by BirdMatrix LLP. Tax components are refunded proportionally with the transaction refund.
We may update this policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be communicated via email or through your Dorqa dashboard. Continued use of Dorqa after changes constitutes acceptance.
For any questions about refunds or this policy, contact us at:
14-day money-back guarantee on your first paid subscription, subject to eligibility.
Email support@dorqa.io or use the link in your receipt. Eligible refunds are processed in 5–10 business days. Full eligibility terms are in our Terms of Service.
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